ENACOMM provides innovative, interactive and intelligent customer self-service applications to a variety of financial industry customers ranging from Prepaid/Debit/Payments to traditional Community Financial Institutions.

Bringing intelligence to customer self-service millions of times a day

About us

Hosted CRM that automates intelligent customer interactions, predicts future behavior and conducts targeted messaging campaigns.

Automate intelligent customer interactions

A hosted CRM product that automates intelligent customer interactions, predicts future behavior and conducts targeted messaging campaigns.

4Cast

When customers interact with your organization via phone, mobile, web or SMS text, 4Cast knows everything about them by the time they have connected. This allows customers to interact with intelligent self-service methods – reducing your institution’s customer service costs and enhancing their self-service experience.
<a href="/images/uploads/rev-4cast-fi-brochure.pdf">Download 4Cast brochure for Financial Institutions</a>
<a href="/images/uploads/4cast-prepaid.pdf">Download 4Cast brochure for Prepaid (cash) Card Organizations</a>
<a href="/images/uploads/rev-4cast_outbound_alerts.pdf">Download 4Cast brochure for Outbound Alerts and Courtesy Messaging</a>
<a href="/images/uploads/rev-4cast-outbound-marketing.pdf">Download 4Cast brochure for Outbound Marketing Campaigns</a>

Dynamic real-time interaction with customer

Automated outbound calling, SMS texting and emails.

Reach out and engage

eAlerts

eAlerts provides an easy, effective and affordable way to reach customers. From outage notification to courtesy calls, collections or appointment reminders, eAlerts allows non-technical users to launch the call campaigns your organization needs.
eAlerts taps into the existing IVR structure that is managed by ENACOMM’s IVR and CTI systems so that calls, text messages or emails can be initiated quickly, effectively, and with minimal user intervention. An individual just uploads a file and eAlerts interacts with the IVR to dynamically and immediately launch the outbound campaigns.
Your business office team only has to log into a simple website and upload a spreadsheet of contact information to launch an effective call campaign.
Planning and launching a campaign is easy. eAlerts has a predefined list of attributes, covering every campaign type. All you have to do is create a spreadsheet file with the contact information set in the right attributes; the same template file can be used for every campaign.
Contact ENACOMM today if you would like to receive more information or schedule a product demonstration.
<a href="/images/uploads/rev_ealerts_flyer.pdf">Download the eAlerts flyer</a>

Automated by design

Real-time “knowledge-based authentication”, via any channel, including automated account activation.

Frictionless account activation with eKBA®

eKBA

Whether you call it “CIP”, “KBA”, “KYC”, or “Out of Wallet” authentication, customer identification plays a key role in onboarding and activating a new card or account.
eKBA® (ENACOMM Knowledge-Based Authentication) is the best omnichannel product available to help your organization authenticate your customers and activate their accounts in real-time. The perfect choice for fraud prevention, eKBA provides a non-intrusive, positive customer experience and is compliant with FFIEC guidance, the federal Fair Credit Reporting Act, USA Patriot Act, and the Gramm-Leach-Bliley Act.
<h3>Lose the Lag</h3>
The lag time between receiving, activating, and loading a card often results in lost revenue or a lost account. Now, you can help eliminate the lag with eKBA.
eKBA provides a rapid onboarding solution. Using a customer-friendly interface, eKBA guides the cardholder through the authentication process using leading-edge knowledge-based authentication databases and techniques. In just a few minutes, the cardholder will be authenticated and the account will be activated and ready to load.
Contact ENACOMM today if you would like to receive more information or schedule a product demonstration.
To view video "eKBA ENACOMM Knowledge Based Authentication" - <a href="https://youtu.be/xtGyebQ7aPo">Click Here</a>
<a href="/images/uploads/ekba_brochure.pdf">Download the eKBA brochure</a>
<a href="/images/uploads/rev-ekba-demo-card.pdf">Download the eKBA demo card</a>

eKBA provides a rapid onboarding solution

With ENACOMM’s ENCART, your organization can efficiently plan, allocate and edit BPO allocation plans in real-time.

ENACOMM Network Call Allocation Routing Tool

ENACOMM Network Call Allocation Routing Tool.

ENCART

ENACOMM’s Network Call Allocation Routing Tools (ENCART®) provides dynamic real-time load balancing among call centers for incoming or outbound calls. Any call center or business manager can assign call allocation plans to each incoming DNIS, toll free, DID number or even a line of business, client or customer status.
With ENACOMM’s ENCART, your organization can efficiently plan, allocate and edit allocation plans in real-time. ENCART works with TDM or VOIP telephony and provides alternative transfer numbers in case of primary number failure.
ENCART also can optionally query call center statistics to determine where to route every call based on available agents, longest wait time, etc.
Contact ENACOMM today if you would like to receive more information or schedule a product demonstration.
<a href="/images/uploads/encart_flyer.pdf">Download the ENCART brochure</a>

Reduce queue time and lower service costs with ENCART

Engage makes it easy to refine the application setup in real-time, making changes “on-the-fly” with just a few clicks.

Create, deploy & customize voice solutions in minutes

Browser-based console to manage and extend the capabilities of the IVR, unifying interactions across the web, chat, email, fax and voice recognition...

Engage

With Engage it’s simple to set up and deploy an interactive voice solution. Using a browser-based, point-and-click control console, a voice application can be set up in just a few minutes - without any programming. Using Engage, there is no longer a need for other departments to program the application or to make ongoing changes. From assigning a toll-free number to creating open hours, menus, greetings, and prompts, organizations use Engage to speed up time to market, minimize response time to new programs and implement common changes quickly and efficiently.
Engage also makes it easy to refine the application setup in real-time, making changes “on-the-fly” with just a few clicks. Testing new concepts, revised menuing, new prompts, or call flows is simple and allows same-day testing and results, greatly reducing risk and processing time.
<a href="/images/uploads/Rev-Engage_brochure.pdf">Download Engage Brochure</a>

Speed up time to market, minimize response time to new programs

No company, institution or organization is immune to these types of low level high-damage attacks.

Protect yourself against the next TDOS attack with eTDoSGuard

Protect your institution against telephony attacks.

eTDoS Guard

Telephone Denial of Service (TDoS) attacks have wreaked havoc across the US. The FBI, U.S. Department of Homeland Security, and other federal and state agencies have issued public warnings citing increased levels of TDoS attacks against public and private organizations.
No company, institution or organization is immune to these types of low level high-damage attacks. ENACOMM’s eTDoS Guard automatically senses when an attack occurs, stops the attack by diverting the unwanted calls while allowing “true customers” access to their account information without interruption.
Contact ENACOMM today if you would like to receive more information or schedule a product demonstration.
<a href="/images/uploads/etdos_flyer.pdf">Download the eTDoS Guard brochure</a>
<a href="/images/uploads/nojitter_nov2016_tdos.pdf">Download the "Exploring Telephony Denial of Service" article</a>

Deflect TDoS with eTDoS Guard

Voice biometrics are more reliable than fingerprints and are used by government intelligence agencies worldwide.

ENACOMM Voice Authentication

Authenticates and protects your customers using voice biometrics.

Fraud, identity theft and security breaches have become commonplace in America. Using passwords, PINs, static security questions and other forms of account authentication were once tried and true methods to protect your customers. Today, however, these methods have been compromised.
To combat this security issue ENACOMM offers two powerful voice authentication products: Eva and Voice eSignatures.
<h3>Introducing Eva: ENACOMM Voice Authentication</h3>
Eva’s voice biometrics are proven methods of identification — perfect for multi-layered authentication systems. In fact, voice biometrics are more reliable than fingerprints and are used by government intelligence agencies worldwide.
While PINs and other authentication data can be breached, your customer’s voice cannot be compromised or stolen. Even voice recordings or “replays” cannot be used to gain unauthorized account access, as Eva can ask for words, numbers and phrases in random order, making recordings or even stolen voice prints useless.
Eva offers better defense against fraud than PINs or static security questions. This includes brute force attacks, credential sharing, hacking, Phishing, Vhishing, credential resets, Internet searches and social engineering.
In fact, Eva’s underlying system boasts a 99.99 percent success rate and is in use in more than 40 countries today, protecting billions of dollars in assets.
Contact ENACOMM today if you would like to receive more information or schedule a product demonstration.
<a href="/images/uploads/Rev-Eva_brochure.pdf">Download EVA Brochure</a>
<a href="/images/uploads/rev_eva_demo_card.pdf">Download the Eva demo card</a>

Let Eva authenticate your customers using voice biometrics

The ENACOMM Fraud Control Module identifies, tracks, and acts!

Fraud Control Module

Modular application with customizable fraud indicators that integrates with the ViA reporting system.

The ENACOMM Fraud Control Module (FCM) is a modular application that directly integrates with the ENACOMM ViA reporting system. The dedicated module implements customizable fraud indicators to identify, report, and take definitive actions regarding suspected fraud. It is a powerful way to discover fraud, to learn the latest tricks being used by fraudsters, to electively take action, and to provide the information you need to establish effective countermeasures.
Contact ENACOMM today if you would like to receive more information or schedule a product demonstration.
<a href="/images/uploads/fcm-brochure.pdf">Download Fraud Control Module Brochure</a>
<a href="/images/uploads/fcm-product-flyer.pdf">Download the ENACOMM Fraud Control Module (FCM) product flyer</a>
<a href="/images/uploads/fcm-case-study.pdf">Download the Case Study</a>
<a href="/images/uploads/fcm_flyer.pdf">Download our 5 Fraud Scheme Solutions flyer</a>
<a href="/images/uploads/etdos_flyer.pdf">Download the eTDoS Guard brochure</a>

FCM integrates with omnichannel journey tracking data

Cut costs, improve loyalty and increase customer & member retention.

Intelligent IVR for financial institutions, fintechs & payments

Featuring personalized, intelligent customer voice interactions.

Hosted IVR

ENACOMM is a leading provider of personalized, multi-modal self-service voice and data processing products and services to the financial industry.
Innovating since 1986, ENACOMM's team of subject-matter experts guides financial institutions of all sizes to stay ahead of the curve by implementing advanced, intelligent customer service technologies.
Delivered as hosted, on-demand and managed services through the cloud, ENACOMM’s self-service and assisted-service IVR solutions are helping organizations cut costs, improve loyalty and increase member retention. With sophisticated systems and services that reliably process spoken, data and touch-tone requests in real-time, ENACOMM is bringing intelligence to customer self-service millions of times a day.
Contact ENACOMM today if you would like to receive more information or schedule a product demonstration.
<a href="/images/uploads/ENACOMM_Hosted_IVR.pdf">Download Hosted IVR Brochure</a>

ENACOMM hosted IVR is best in class

ViA is the ultimate tool for omnichannel transparency and insight.

Understand the customer journey

Cost-effective, easily-implemented analytics tool with real-time quality reporting, monitoring, and alerting.

ViA® is ENACOMM’s analytics tool for customer service featuring real-time multi-channel, CTI and quality reporting, monitoring, and alerting.
ViA® is cost-effective and easy to deploy. In addition to serving as a powerful analytics tool that quickly tunes customer service applications, ViA provides usability feedback, proactively helps make informed decisions, improves customer satisfaction, and identifies key customer trends.
Desired reports can be scheduled to automatically run at pre-selected dates or times and emailed to one or more individuals, allowing users to have the previous day's metrics in their hands at the beginning of each business day, for example.
Contact ENACOMM today if you would like to receive more information or schedule a product demonstration.
<a href="/images/uploads/ViA_brochure-Revised.pdf">Download ViA Brochure</a>

Real-time journey tracking, analytics, reporting

VIVR is ENACOMM’s Visual IVR for financial institution’s self-service users.

The multi-modal solution for financial institutions

Visual IVR taking the traditional IVR into the digital arena to deliver rich media content and interaction straight to customer cell phones even while they ...

VIVR

VIVR is a natural extension of our intelligent self-service solutions for financial institutions we have been offering for decades. ENACOMM’s VIVR allows you to engage customers in their channel of choice, matching the right channel to intent, carrying context between channels and integrating digital and voice interactions.
VIVR provides customers a full digital experience. According to a recent Forrester report, 73% of customers prefer to make a voice call rather than use other communication channels such as chat, web and email. To create a more productive, intelligent and successful customer experience institutions must develop an integrated, yet flexible, voice self-service ecosystem that meets customer channel demands today and into the future. Traditional Interactive Voice Response (IVR) systems enable customers to interact with a customer care system via a numeric dial keypad or via speech recognition. With VIVR, institutions can deliver a new customer journey with a wide range of digital media services via the IVR such as web pages, images, forms and data throughout the entire call session using the IVR system.
Contact ENACOMM today if you would like to receive more information or schedule a product demonstration on how to modernize your IVR interface by delivering a highly engaging and collaborative customer experience.

Combine voice experiences with web, images, forms and data

VPA is ENACOMM's Virtual Personal Assistant for financial institutions' self-service users.

Virtual Personal Assistant

Conversational Banking with ENACOMM's Virtual Personal Assistant for financial institutions' self-service users.

Conversational Banking using ENACOMM's VPA is an extension of the intelligent self-service solutions for financial institutions that we have been offering for decades. Using ENACOMM’s hosted systems, properly authenticated users can confidently conduct secure bank transactions and access financial account information. ENACOMM’s VPA leverages technologies offered by Amazon, Google, Apple, and a host of others.
VPA by ENACOMM gives banking customers virtually full access to their accounts to perform any function they want.
Contact ENACOMM today if you would like to receive more information or schedule a product demonstration.
<a href="/images/uploads/Dec2019-VPA-Brochure.pdf">Download VPA Brochure</a>