Leadership

Founded by Michael Boukadakis in 1985, ENACOMM processes more than 1,000,000 voice calls, emails, SMS texts, mobile and automated data transactions every day. Our leadership team is comprised of subject-matter experts who lead highly skilled teams to help our clients achieve their goals.
  • Michael Boukadakis

    Founder, Chairman & CEO

    As the founder and chief executive officer of ENACOMM, Michael Boukadakis heads the company’s leadership in multi-modal voice & data applications, including artificial intelligence (AI)-powered conversational voice banking, biometric authentication, next-generation CRM tools, and omni-channel fraud prevention technologies. He is a founding member of the Payments Risk & Fraud Consortium and has decades of experience driving national Interactive Voice Response (IVR) and call center solutions, in addition to creating intelligent customer self-service applications.

    Michael has been involved in the data and voice technology industries for the past four decades. He began his career associated with IBM and Wang and successfully transitioned to founding and serving as CEO of voice processing technology companies including VoiceXpress, VEXIS Systems, Call Analytics, and ENACOMM.

    Michael possesses a wealth of entrepreneurial acumen, keen insight and marketplace intelligence that he has used to recruit the industry’s top talent and develop strategic partnerships to grow and expand ENACOMM’s solutions, markets, and customer base. He continues to skillfully guide his businesses and Fortune 500 customers in navigating an ever-changing technological landscape.

  • Shawn Hughes

    President & COO

    As the President & Chief Operating Officer of ENACOMM, Shawn is responsible for mapping short and long-term goals to optimize and scale ENACOMM's operational functions and processes. He fortifies the organization by scaling resource provisioning and allocation, and enhancing and expanding operational capacity and functions. He also drives the development and launch of product and service offerings while advancing operational discipline, compliance and controls. Shawn presides over all organizational functions and workforce, including ENACOMM facilities and the Tulsa corporate branch offices, excluding Sales & Marketing.

    Hughes wields 25 years of experience focused in the strategic business consulting and technology industry. Prior to joining ENACOMM, he spent 17 years at Nuance Communications, a U.S.-based multinational computer software technology leader, honing his skills and gaining diversified leadership experience across four dimensions: solutions delivery, customer experience, operations, and people. He was responsible for a talented and diverse staff of over 400 persons, focused in delivering complex digital and automated contact center solutions across multiple business verticals, with an emphasis in large Fortune 100 enterprise banking and financial services, some of which included CitiBank, JP Morgan Chase, Wells Fargo, American Express, USAA, E-Trade, Charles Schwab, Fidelity, ING, TransAmerica, and American International Group.

  • Ken Arakelian

    Chief Product Officer

    As Senior Vice President and Chief Product Officer for ENACOMM, Ken brings 20+ years in the customer contact care industry with an emphasis in the financial services and banking sector with national brands like Wells Fargo, Citi Bank and Bank of America (Merrill Lynch). Ken also possesses deep product and services IP in the teleco sector with enterprise customers like AT&T, Verizon and TMobile. Ken has spent the last 10 years at Nuance Communications leading Solutions Delivery teams, SaaS | PaaS Operations and Architecture, Product Management, Research and Development and recently lead the Cognitive Innovations Group, an advanced technology group dedicated to the innovation of new digital and customer contact product proliferation utilizing artificial intelligence and machine learning processes and technologies. Ken and team have launched many successful advanced CX products and has managed a portfolio that has helped Fortune 100 companies to achieve their digital transformation goals. ENACOMM will leverage Ken’s experience to accelerate product maturity, revenue growth and market share. Ken will lead product strategy with a sharp customer focus. Ken has built a reputation of being an inclusive and hands on leader and partner. His leadership style combined with his industry expertise has built powerful winning teams that drive execution and have fun while working hard.

  • Koushik Kannan

    Director, Product Engineering & Services

    Koushik joined ENACOMM in 2016. His responsibilities include the planning and management of all product and services development. He previously served as Assistant Manager of Development and Lead Architect at RCS – iHeartMedia and Team Lead at Prophet Systems. Koushik has held several leadership positions throughout 18 years of experience in designing, developing, and delivering software solutions on time and under budget from inception to delivery. He earned his BE in Computer Science and Engineering from the University of Madras

  • Trent Sherwood

    Chief Security Officer

    Trent joined ENACOMM in 2005. His responsibilities include managing the development and implementation of security policy, standards, guidelines, and procedures, and directing the installation and configuration of all systems. Previously he served as Senior Technical Support Analyst at Marsh & McLennan Companies. Trent has a Masters of Religious Education at Midwestern Seminary and a Bachelors of Music Education at Oklahoma State University