Hosted CRM that automates intelligent customer interactions, predicts future behavior and conducts targeted messaging campaigns.

Automate intelligent customer interactions

A hosted CRM product that automates intelligent customer interactions, predicts future behavior and conducts targeted messaging campaigns.

4Cast

When customers interact with your organization via phone, mobile, web or SMS text, 4Cast knows everything about them by the time they have connected. This allows customers to interact with intelligent self-service methods – reducing your institution’s customer service costs and enhancing their self-service experience.
<a href="/images/uploads/rev-4cast-fi-brochure.pdf">Download 4Cast brochure for Financial Institutions</a>
<a href="/images/uploads/4cast-prepaid.pdf">Download 4Cast brochure for Prepaid (cash) Card Organizations</a>
<a href="/images/uploads/rev-4cast_outbound_alerts.pdf">Download 4Cast brochure for Outbound Alerts and Courtesy Messaging</a>
<a href="/images/uploads/rev-4cast-outbound-marketing.pdf">Download 4Cast brochure for Outbound Marketing Campaigns</a>

Dynamic real-time interaction with customer

Expand your customer service with our call center solutions.

e-Call Center Agents

Offers an outsourced solution to your call center requirements.

Our e-Call Center Agents resource offers an outsourced solution to your call center requirements. Using our team of highly trained call center agents ENACOMM offers an integrated call center approach that serves as an extension of your organization. e-Call Center Agents solutions will partner with your efforts to deliver improved customer satisfaction and operational effectiveness.
At ENACOMM we have dedicated ourselves to building customer-focused plans for your company no matter how large or small at an affordable rate to meet your expectations.
<h3>Our customer care solutions include</h3>
<ul>
<li>Order Management</li>
<li>Account Activation</li>
<li>Billing Support</li>
<li>General Customer Service</li>
<li>Online Order Fulfillment</li>
</ul>
Contact ENACOMM today if you would like to receive more information or schedule a product demonstration.

Turnkey solution for call center needs

Automated outbound calling, SMS texting and emails.

Reach out and engage

eAlerts

eAlerts provides an easy, effective and affordable way to reach customers. From outage notification to courtesy calls, collections or appointment reminders, eAlerts allows non-technical users to launch the call campaigns your organization needs.
eAlerts taps into the existing IVR structure that is managed by ENACOMM’s IVR and CTI systems so that calls, text messages or emails can be initiated quickly, effectively, and with minimal user intervention. An individual just uploads a file and eAlerts interacts with the IVR to dynamically and immediately launch the outbound campaigns.
Your business office team only has to log into a simple website and upload a spreadsheet of contact information to launch an effective call campaign.
Planning and launching a campaign is easy. eAlerts has a predefined list of attributes, covering every campaign type. All you have to do is create a spreadsheet file with the contact information set in the right attributes; the same template file can be used for every campaign.
Contact ENACOMM today if you would like to receive more information or schedule a product demonstration.
<a href="/images/uploads/rev_ealerts_flyer.pdf">Download the eAlerts flyer</a>

Automated by design

In today’s fiercely competitive financial marketplace, successful institutions employ multiple customer self-service channels to meet the needs of all their customers.

ENACOMM Financial Suite: Personalized, contextual, timely, AI-enhanced

ENACOMM Financial Suite with speech-enabled, intelligent voice solutions

Financial institutions that truly know and understand their customers’ behavior increase retention and successfully cross-sell products and services — all while reducing customer service costs. The key is to follow the customer journey across all channels.
<a href="/images/uploads/Rev-EFS_Bro_web.pdf">Download ENACOMM Financial Suite Brochure</a>

Exceptional customer experience using any channel

Real-time “knowledge-based authentication”, via any channel, including automated account activation.

Frictionless account activation with eKBA®

eKBA

Whether you call it “CIP”, “KBA”, “KYC”, or “Out of Wallet” authentication, customer identification plays a key role in onboarding and activating a new card or account.
eKBA® (ENACOMM Knowledge-Based Authentication) is the best omnichannel product available to help your organization authenticate your customers and activate their accounts in real-time. The perfect choice for fraud prevention, eKBA provides a non-intrusive, positive customer experience and is compliant with FFIEC guidance, the federal Fair Credit Reporting Act, USA Patriot Act, and the Gramm-Leach-Bliley Act.
<h3>Lose the Lag</h3>
The lag time between receiving, activating, and loading a card often results in lost revenue or a lost account. Now, you can help eliminate the lag with eKBA.
eKBA provides a rapid onboarding solution. Using a customer-friendly interface, eKBA guides the cardholder through the authentication process using leading-edge knowledge-based authentication databases and techniques. In just a few minutes, the cardholder will be authenticated and the account will be activated and ready to load.
Contact ENACOMM today if you would like to receive more information or schedule a product demonstration.
To view video "eKBA ENACOMM Knowledge Based Authentication" - <a href="https://youtu.be/xtGyebQ7aPo">Click Here</a>
<a href="/images/uploads/ekba_brochure.pdf">Download the eKBA brochure</a>
<a href="/images/uploads/rev-ekba-demo-card.pdf">Download the eKBA demo card</a>

eKBA provides a rapid onboarding solution

Transform your customer experience and rise above the competition.

Advanced IVA for financial services

Emerie is the most advanced, affordable AI virtual assistant available for financial services 

Emerie

Emerie is now available to financial institutions of all sizes. Emerie’s AI technology learns about and comes to know users by continuously analyzing performance metrics and integrating new information, delivering an improved user experience with every customer interaction.
<h3>Banks and credit unions face CX challenges that must be overcome, including:</h3>
<ul>
<li>Financial institution websites hard to navigate</li>
<li>Agents only available during business hours</li>
<li>Ongoing customer/member feedback difficult to gather</li>
<li>Agents wasting time on easily-solved customer/member issues </li>
</ul>
<h3>Emerie takes customer experience and self-service in financial services to the next level by:</h3>
<ul>
<li>Making it quick and convenient to find answers to questions, such as, “What’s the bank’s routing number?” or “What are the bank’s branch locations and hours?” </li>
<li>Staying available always, 24/7</li>
<li>Cultivating an AI learning loop, so the IVA gets smarter over time, as the collection of data grows</li>
<li>Freeing up customer service agents to focus on complex and meaningful customer/member interactions by automating simple requests</li>
</ul>
With Emerie, banks, credit unions and FinTechs can brand and customize the customer experience to set themselves apart and adapt as needs change. All of ENACOMM’s CX technologies can integrate with any contact center solution to deliver seamless user experiences, and can be utilized across multiple interaction channels, including web chat, mobile web, phone, and SMS.
ENACOMM captures behavioral, transaction and preference data to deliver personalized experiences, and Emerie uses that data to solve problems that financial institutions face every day. In the role of virtual receptionist, Emerie answers users’ basic questions and routes them to the right place. Also serving as a virtual teller, Emerie knows and understands customers and members, and is always on call to provide account and transaction info.
<h4>Emerie Virtual Receptionist:</h4>
<ul>
<li>Customized chat window on financial institution website</li>
<li>Customized voice to answer customer/member calls</li>
<li>Customized responses adapted to each channel </li>
<li>50+ topics understood</li>
<li>Multiple languages offered</li>
</ul>
<h4>Emerie Virtual Teller:</h4>
<ul>
<li>Authenticates callers</li>
<li>Retrieves account balances</li>
<li>Lists and searches transactions </li>
<li>Makes payments</li>
<li>Transfers funds</li>
<li>Manages cards</li>
<li>Helps with upsell and cross-sell by recommending products and services</li>
</ul>
Reach out to the ENACOMM team for a demo and to learn more: <a href="mailto:salesinquiries@enacomm.net">SalesInquiries@enacomm.net</a>
To view webinar "Offer Seamless CX by Leveraging AI and Rejecting Siloed Solutions - ENACOMM's emerie" - <a href="https://youtu.be/4PcKs_9Oufs">Click Here</a>
<a href="https://enacomm.netlify.app/images/uploads/emerie_brochure.pdf">Download Emerie Brochure</a>
<a href="https://enacomm.netlify.app/images/uploads/emerie-allbotsnotequal.pdf">Download Emerie vs Competitors</a>

Emerie, the most advanced, accessible artificial intelligence (AI)-backed Intelligent Virtual Assistant (IVA) for banking

Financial institutions are inundated by customer phone calls.

ENACOMM Surge Protector

ENACOMM Surge Protector is an AI-powered bot that ensures no customer request goes unanswered.

ENACOMM Surge Protector is an AI-powered bot that ensures no customer request goes unanswered. It uses advanced AI to learn the questions that your customers ask and the answers that your agents give, storing these questions and answers for future calls.
• Answers every call, 24x7: Routes to an agent, if available; Alternatively, routes to self-service
• KPI reporting
• Fraud detection and prevention, including social engineering and denial-of-service attacks
Make customer service effortless and leave your customers happy.

With limited resources, you can't answer them all.

With ENACOMM’s ENCART, your organization can efficiently plan, allocate and edit BPO allocation plans in real-time.

ENACOMM Network Call Allocation Routing Tool

ENACOMM Network Call Allocation Routing Tool.

ENCART

ENACOMM’s Network Call Allocation Routing Tools (ENCART®) provides dynamic real-time load balancing among call centers for incoming or outbound calls. Any call center or business manager can assign call allocation plans to each incoming DNIS, toll free, DID number or even a line of business, client or customer status.
With ENACOMM’s ENCART, your organization can efficiently plan, allocate and edit allocation plans in real-time. ENCART works with TDM or VOIP telephony and provides alternative transfer numbers in case of primary number failure.
ENCART also can optionally query call center statistics to determine where to route every call based on available agents, longest wait time, etc.
Contact ENACOMM today if you would like to receive more information or schedule a product demonstration.
<a href="/images/uploads/encart_flyer.pdf">Download the ENCART brochure</a>

Reduce queue time and lower service costs with ENCART

Engage makes it easy to refine the application setup in real-time, making changes “on-the-fly” with just a few clicks.

Create, deploy & customize voice solutions in minutes

Browser-based console to manage and extend the capabilities of the IVR, unifying interactions across the web, chat, email, fax and voice recognition...

Engage

With Engage it’s simple to set up and deploy an interactive voice solution. Using a browser-based, point-and-click control console, a voice application can be set up in just a few minutes - without any programming. Using Engage, there is no longer a need for other departments to program the application or to make ongoing changes. From assigning a toll-free number to creating open hours, menus, greetings, and prompts, organizations use Engage to speed up time to market, minimize response time to new programs and implement common changes quickly and efficiently.
Engage also makes it easy to refine the application setup in real-time, making changes “on-the-fly” with just a few clicks. Testing new concepts, revised menuing, new prompts, or call flows is simple and allows same-day testing and results, greatly reducing risk and processing time.
<a href="/images/uploads/Rev-Engage_brochure.pdf">Download Engage Brochure</a>

Speed up time to market, minimize response time to new programs

Voice biometrics are more reliable than fingerprints and are used by government intelligence agencies worldwide.

ENACOMM Voice Authentication

Authenticates and protects your customers using voice biometrics.

Fraud, identity theft and security breaches have become commonplace in America. Using passwords, PINs, static security questions and other forms of account authentication were once tried and true methods to protect your customers. Today, however, these methods have been compromised.
To combat this security issue ENACOMM offers two powerful voice authentication products: Eva and Voice eSignatures.
<h3>Introducing Eva: ENACOMM Voice Authentication</h3>
Eva’s voice biometrics are proven methods of identification — perfect for multi-layered authentication systems. In fact, voice biometrics are more reliable than fingerprints and are used by government intelligence agencies worldwide.
While PINs and other authentication data can be breached, your customer’s voice cannot be compromised or stolen. Even voice recordings or “replays” cannot be used to gain unauthorized account access, as Eva can ask for words, numbers and phrases in random order, making recordings or even stolen voice prints useless.
Eva offers better defense against fraud than PINs or static security questions. This includes brute force attacks, credential sharing, hacking, Phishing, Vhishing, credential resets, Internet searches and social engineering.
In fact, Eva’s underlying system boasts a 99.99 percent success rate and is in use in more than 40 countries today, protecting billions of dollars in assets.
Contact ENACOMM today if you would like to receive more information or schedule a product demonstration.
<a href="/images/uploads/Rev-Eva_brochure.pdf">Download EVA Brochure</a>
<a href="/images/uploads/rev_eva_demo_card.pdf">Download the Eva demo card</a>

Let Eva authenticate your customers using voice biometrics

The ENACOMM Fraud Control Module identifies, tracks, and acts!

Fraud Control Module

Modular application with customizable fraud indicators that integrates with the ViA reporting system.

The ENACOMM Fraud Control Module (FCM) is a modular application that directly integrates with the ENACOMM ViA reporting system. The dedicated module implements customizable fraud indicators to identify, report, and take definitive actions regarding suspected fraud. It is a powerful way to discover fraud, to learn the latest tricks being used by fraudsters, to electively take action, and to provide the information you need to establish effective countermeasures.
Contact ENACOMM today if you would like to receive more information or schedule a product demonstration.
<a href="/images/uploads/fcm-brochure.pdf">Download Fraud Control Module Brochure</a>
<a href="/images/uploads/fcm-product-flyer.pdf">Download the ENACOMM Fraud Control Module (FCM) product flyer</a>
<a href="/images/uploads/fcm-case-study.pdf">Download the Case Study</a>
<a href="/images/uploads/fcm_flyer.pdf">Download our 5 Fraud Scheme Solutions flyer</a>
<a href="/images/uploads/etdos_flyer.pdf">Download the eTDoS Guard brochure</a>

FCM integrates with omnichannel journey tracking data

Cut costs, improve loyalty and increase customer & member retention.

Intelligent IVR for financial institutions, fintechs & payments

Featuring personalized, intelligent customer voice interactions.

Hosted IVR

ENACOMM is a leading provider of personalized, multi-modal self-service voice and data processing products and services to the financial industry.
Innovating since 1986, ENACOMM's team of subject-matter experts guides financial institutions of all sizes to stay ahead of the curve by implementing advanced, intelligent customer service technologies.
Delivered as hosted, on-demand and managed services through the cloud, ENACOMM’s self-service and assisted-service IVR solutions are helping organizations cut costs, improve loyalty and increase member retention. With sophisticated systems and services that reliably process spoken, data and touch-tone requests in real-time, ENACOMM is bringing intelligence to customer self-service millions of times a day.
Contact ENACOMM today if you would like to receive more information or schedule a product demonstration.
<a href="/images/uploads/ENACOMM_Hosted_IVR.pdf">Download Hosted IVR Brochure</a>

ENACOMM hosted IVR is best in class

ViA is the ultimate tool for omnichannel transparency and insight.

Understand the customer journey

Cost-effective, easily-implemented analytics tool with real-time quality reporting, monitoring, and alerting.

ViA® is ENACOMM’s analytics tool for customer service featuring real-time multi-channel, CTI and quality reporting, monitoring, and alerting.
ViA® is cost-effective and easy to deploy. In addition to serving as a powerful analytics tool that quickly tunes customer service applications, ViA provides usability feedback, proactively helps make informed decisions, improves customer satisfaction, and identifies key customer trends.
Desired reports can be scheduled to automatically run at pre-selected dates or times and emailed to one or more individuals, allowing users to have the previous day's metrics in their hands at the beginning of each business day, for example.
Contact ENACOMM today if you would like to receive more information or schedule a product demonstration.
<a href="/images/uploads/ViA_brochure-Revised.pdf">Download ViA Brochure</a>

Real-time journey tracking, analytics, reporting

VIVR is ENACOMM’s Visual IVR for financial institution’s self-service users.

The multi-modal solution for financial institutions

Visual IVR taking the traditional IVR into the digital arena to deliver rich media content and interaction straight to customer cell phones even while they ...

VIVR

VIVR is a natural extension of our intelligent self-service solutions for financial institutions we have been offering for decades. ENACOMM’s VIVR allows you to engage customers in their channel of choice, matching the right channel to intent, carrying context between channels and integrating digital and voice interactions.
VIVR provides customers a full digital experience. According to a recent Forrester report, 73% of customers prefer to make a voice call rather than use other communication channels such as chat, web and email. To create a more productive, intelligent and successful customer experience institutions must develop an integrated, yet flexible, voice self-service ecosystem that meets customer channel demands today and into the future. Traditional Interactive Voice Response (IVR) systems enable customers to interact with a customer care system via a numeric dial keypad or via speech recognition. With VIVR, institutions can deliver a new customer journey with a wide range of digital media services via the IVR such as web pages, images, forms and data throughout the entire call session using the IVR system.
Contact ENACOMM today if you would like to receive more information or schedule a product demonstration on how to modernize your IVR interface by delivering a highly engaging and collaborative customer experience.

Combine voice experiences with web, images, forms and data

For legally-binding voice biometric signatures.

Secure, convenient, compliant

Voice e-Signature

Is your organization ready to omit time-consuming and expensive paper signatures? With a voice biometric eSignature, clients are able to "speak" on the dotted line for phone and smart device transactions.
With Voice eSignatures, gone are the days of printing and mailing lengthy legal disclaimers. The IVR simply reads the information relating to the legally-binding contract the customer is about to sign, then asks the customer to proceed with their Voice eSignature.
As Voice eSignatures are recognized as being legally binding under the American Bar Association’s test for a legally-binding signature, US E-Sign Act, HIPAA / CMS and FDA 21 CFR 11 regulations, they provide a solution that not only enables the agent to process more telephonic enrollments but also improves the overall customer experience.
Contact ENACOMM today if you would like to receive more information or schedule a product demonstration.
<a href="/images/uploads/voice_esignature_brochure.pdf">Download the Voice eSignature brochure</a>

Take the friction out of enrollments and contracts

VPA is ENACOMM's Virtual Personal Assistant for financial institutions' self-service users.

Virtual Personal Assistant

Conversational Banking with ENACOMM's Virtual Personal Assistant for financial institutions' self-service users.

Conversational Banking using ENACOMM's VPA is an extension of the intelligent self-service solutions for financial institutions that we have been offering for decades. Using ENACOMM’s hosted systems, properly authenticated users can confidently conduct secure bank transactions and access financial account information. ENACOMM’s VPA leverages technologies offered by Amazon, Google, Apple, and a host of others.
VPA by ENACOMM gives banking customers virtually full access to their accounts to perform any function they want.
Contact ENACOMM today if you would like to receive more information or schedule a product demonstration.
<a href="/images/uploads/Dec2019-VPA-Brochure.pdf">Download VPA Brochure</a>

Conversational banking through VPA

ENACOMM's Self-Service CX is designed to be personalized, contextual, and timely to give your customers a sense of connection with your organization.

CX Solutions

Take your CX to another level by connecting channels and following the customer journey