By Katya Pivevic
Workforce solutions provider BLM Technologies will offer its financial institution customers ENACOMM’s AI-powered voice biometrics and other tools for financial services through a new partnership.
The partnership is a response to the surge in demand during 2020 for biometric security and other intelligent solutions for digital identity within financial institutions where cooperation between governments and private companies has become a crucial point in determining the success of innovative technologies aimed at serving the public.
“Working alongside ENACOMM will help us stay true to our commitment with customer self-service solutions that will empower our financial services industry customers to gain competitive edge,” says John Tauer, vice president of sales at BLM Technologies.
In October 2020, credit union Elko FCU chose ENACOMM’s biometric solutions for better management of Elko members’ financial accounts.
BLM customers will be able to access Virtual Personal Assistant (VPA) which leverages AI-based conversational banking, ENACOMM Financial Suite (EFS), which incorporates intelligent Interactive Voice Response (IVR) and omnichannel Fraud Control Module to mitigate potential attacks.
VPA Conversational Banking works with Amazon Alexa and Google Home, as well as smartphones. Biometrically authenticated users can safely and easily initiate banking transactions and handle most of their account needs through natural language.
The Fraud Control Module allows users to detect, track and respond to fraud across any channel where the Virtual Interactive Analyst (ViA) is deployed. The module enables financial services companies to identify new fraudulent methods and respond to activities.
The Financial Suite provides a range of tool, including customer relationship management (CRM), in addition to voice biometrics for added levels of security. While the IVR solution is able to respond to verbal customer requests with human-like understanding, according to ENACOMM. The suite utilizes context preservation to maximize efficient self-service, as well as personalization capabilities for customer and member retention.
“BLM Technologies is trusted by numerous top-tier financial institutions thanks to their long track record of delivering innovative and complete solutions that position its customers for success in a digitally-demanding world,” Enacomm CEO Michael Boukadakis says. “We’re thrilled to partner with BLM Technologies and together help more banks, credit unions, credit card and payment companies conquer the latest challenges ushered in by COVID-19.”
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