MovoCash Inc., a mobile banking app provider, has partnered with fintech ENACOMM to integrate its interactive voice response technology into MovoCash's app. The IVR solution can respond to verbal customer requests, direct calls and help retain customers, according to a press release.
Movo's app allows customers to deposit, pay, receive, send money and convert cryptocurrency to dollars. The app will also utilize ENACOMM's Engage portal to customize the IVR system and the virtual interactive analyst for analytics.
"Movo is one of the most innovative companies in the fintech space, having developed a truly unique and secure mobile banking solution that's revolutionizing payments," Michael Boukadakis, ENACOMM founder and CEO, said in the release. "ENACOMM is excited to support MOVO in its upward trajectory and looks forward to bringing additional technologies to Movo's ecosystem."
Article <a href="https://www.atmmarketplace.com/news/movocash-partners-with-enacomm-to-introduce-interactive-voice-response-banking-app/">here</a>.

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<a href="http://movo.cash/" title="MovoCash, Inc.">MovoCash, Inc.</a>, a creator of ON-DEMAND Mobile Banking with End-to-End CONTACTLESS payments, all in one app, has chosen FinTech enablement company <a href="http://www.enacomm.net/" title="ENACOMM">ENACOMM</a> to deploy a modern customer self-service solution, including next-generation Interactive Voice Response (IVR). Through the strategic partnership, MOVO will integrate ENACOMM technologies to its fully patented financial service ecosystem.
MOVO empowers customers to instantly and securely deposit, mint, pay, receive, save, send, spend money and convert crypto to USD from their mobile phones, in real time. Via a self-contained ecosystem, MOVO delivers a comprehensive set of “digital cash” financial solutions on-demand, all in a contactless environment.
“The current banking industry is not inclusive, and the systems haven’t changed much in decades,” said<a href="https://www.linkedin.com/in/ericsolis/"> Eric Solis</a>, founder and CEO of MovoCash, Inc. “MOVO’s mission is to bring quality banking services to the masses—and excellent customer self-service is key to delivering on that goal. MOVO is happy to call ENACOMM our partner as we passionately build an industry-leading customer experience for our users.”
ENACOMM’s data-powered IVR solution responds to verbal customer requests with human-like understanding, unlike systems with limited verbiage or number-specific options in a standard menu. The technology uses customer intelligence to efficiently direct calls, personalization to help retain customers, and context preservation to offer fast, seamless self-service.
MOVO will also utilize ENACOMM’s Engage portal, which allows for quick and easy customization of the IVR system. ViA® (Virtual Interactive Analyst)—ENACOMM’s analytics tool that features real-time activity tracking, reporting, monitoring, and alerting—will enable MOVO to monitor usability feedback and IVR trends and continuously tune the IVR to ensure customer satisfaction.
“MOVO is one of the most innovative companies in the FinTech space, having developed a truly unique and secure mobile banking solution that’s revolutionizing payments,” commented ENACOMM Founder and CEO <a href="https://www.linkedin.com/in/michael-boukadakis-9a429914a/">Michael Boukadakis</a>. “ENACOMM is excited to support MOVO in its upward trajectory and looks forward to bringing additional technologies to MOVO’s ecosystem.”
Story <a href="https://globalfintechseries.com/mobile-banking/movo-elevates-customer-experience-through-strategic-partnership-with-enacomm/">here</a>.

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Access Softek, Berkeley, Calif., an omnichannel digital banking provider, recently announced a referral agreement with ENACOMM, Tulsa, Okla., a fintech enablement company that enables banks, credit unions and credit card companies with affordable, data-driven platforms for improving the customer experience, fighting financial fraud and increasing operational efficiency.
Through this agreement, ENACOMM will refer its bank and credit union customers to Access Softek’s entire digital banking suite, which includes online and mobile banking, fraud prevention, video chat, wealth management and biometric authentication platforms. In the same way, Access Softek will refer its banks and credit unions to ENACOMM’s voice platforms for customer self-service, including intelligent interactive voice response and conversational voice banking.
Brief <a href="https://newslink.mba.org/mba-newslinks/2021/august/industry-briefs-aug-6-2021/">here</a>.

Omnichannel digital banking provider Access Softek announced a referral agreement with ENACOMM

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