During Corelation's 10th Annual Client Conference, ENACOMM Vice President of Financial Services Mike Kirk joined. us to share what he's hearing at the conference, as well as how they are helping credit unions manage their contact centers' increased call volume because of the pandemic's situation.
In particular, Mike explains how they are helping credit unions authenticate their members in record time -- which results in a better member experience and quicker resolution to their inquiries.
Check it out and let us know your thoughts.
See the interview on CUbroadcast's site: https://bit.ly/3CSMANp