ViA® is ENACOMM’s analytics tool for customer service featuring real-time multi-channel, CTI and quality reporting, monitoring, and alerting.
ViA® is cost-effective and easy to deploy. In addition to serving as a powerful analytics tool that quickly tunes customer service applications, ViA provides usability feedback, proactively helps make informed decisions, improves customer satisfaction, and identifies key customer trends.
Desired reports can be scheduled to automatically run at pre-selected dates or times and emailed to one or more individuals, allowing users to have the previous day's metrics in their hands at the beginning of each business day, for example.
Contact ENACOMM today if you would like to receive more information or schedule a product demonstration.